How it works

How a readiness session works

One engine, set up for each decision. It asks the client only what matters, shows every figure from a calculator, and hands the professional a brief.

See a sample brief Book a pilot conversation

Firm invites clientAt the right moment, under the firm's brand

Readiness sessionAbout 15 minutes on their phone

Brief to the professionalBefore the first call

Record kept by the clientThey choose what is shared

The engine

Rules decide the path. A calculator produces the numbers. AI only phrases the questions.

The order of the session, which questions appear and which options are shown are set by rules the firm can read and review. Every figure comes from a calculation module with published assumptions. AI models help phrase questions and interpret the client's free-text answers. They never choose an option or produce a number.

Rules

Decide the path

The order of the session
Which questions appear
Which options are shown

NeverHidden from the firm. The rules can be read and reviewed.

Calculator

Produces every number

Payments and one-time costs
Rate shock at the next renewal
Published assumptions

NeverA figure that did not come from the calculation module.

AI

Phrases the questions

Phrases each question
Interprets free-text answers
Shows interpretations back as cards

NeverChooses an option or produces a number.

Shorter sessions

It asks only what matters

A question is asked only when its answer can change an option, a figure, a flag or a document request. When nothing has changed, the session moves on. Anything the AI interprets from a client's words is shown back as a card, and it becomes part of the record only when the client confirms it.

Example

Has either borrower changed jobs since 2022? Asked: Changes the qualification path
How do you prefer to be contacted? Skipped: Changes no option or figure
Any new debts since your last term? Asked: Changes the options and a flag
Confirm your address on file Skipped: Nothing has changed, so it moves on
Do you plan to move in the next 5 years? Asked: Changes term and penalty exposure

"Tom went out on his own last March, consulting."

We understood Tom: self-employed since March 2025 ConfirmEdit

Guardrails

Every response is checked before the client sees it.

Recommendation language, lender names and any figure that did not come from the calculator are blocked and replaced with safe wording, and a person reviews each block. Questions that ask for advice are passed to the professional. If a client signals financial hardship, the session pauses and shows the firm's support contact.

Draft response